The complete legal framework governing the Volentegy™ Platform — MSA, DPA, SLA, AUP, and Digital Custodian Agreement.
This Master Subscription Agreement governs the overall commercial relationship between Sinai Berakah (Pty) Ltd and the subscribing Client. By activating a subscription, the Client agrees to be bound by these terms in addition to the tier-specific Subscription Schedule.
Sinai Berakah grants the Client a non-exclusive, non-transferable, revocable licence to access and use the Volentegy™ Platform during the Subscription Term, solely for the Client's internal mining operations management.
| Tier | Sites | Users | Fee / Month |
|---|---|---|---|
| Pilot | 1 | 3 | R30,000 |
| Starter | 1 | 10 | R65,000 |
| Growth | 3 | 30 | R145,000 |
| Enterprise | Unlimited | Unlimited | From R295,000 |
Invoices are issued on the first business day of each subscription month. Payment is due within 15 days. Annual prepayment attracts a 15% discount. Accounts overdue by 30 days may have Platform access suspended without prejudice to the outstanding balance.
Sinai Berakah acts as Operator of personal information processed on behalf of the Client as Responsible Party, as defined in POPIA. All processing is performed solely to deliver the subscribed Platform services.
Binding prohibition: Operational Data shall never be used to train, fine-tune, evaluate, or benchmark any artificial intelligence or machine learning model, including Volty™, Anthropic Claude, or any successor system. This prohibition survives termination of the subscription.
Sinai Berakah will notify the Client within 72 hours of becoming aware of a security incident that affects Operational Data, together with a preliminary assessment of scope and remediation steps taken.
Sinai Berakah targets 99.5% monthly uptime for the Platform, excluding scheduled maintenance windows notified at least 48 hours in advance.
| Priority | Definition | First Response |
|---|---|---|
| Critical (P1) | Platform inaccessible or data loss risk | 2 hours |
| High (P2) | Major feature unavailable | 8 business hours |
| Medium (P3) | Feature impaired, workaround exists | 2 business days |
| Low (P4) | General enquiry or cosmetic issue | 5 business days |
For each full calendar month in which uptime falls below the target, the Client is entitled to a service credit equal to 5% of that month's subscription fee, up to a maximum of 25% of the monthly fee. Service credits are the Client's sole remedy for uptime failures.
The Platform may only be used for lawful purposes in connection with the Client's mining operations. The following uses are prohibited:
Sinai Berakah acts as a neutral digital custodian of the Client's Operational Data. This means Sinai Berakah holds and processes data in a fiduciary capacity — in the Client's interest, not Sinai Berakah's own commercial interest.
Sinai Berakah shall not use Operational Data to:
The custodian obligations in §5 survive termination of the subscription and continue for a period of five years thereafter.
Sinai Berakah may amend this Legal Suite by providing 30 days written notice to the Client's registered email address. Continued use of the Platform after the amendment date constitutes acceptance.
This Legal Suite is governed by the laws of the Republic of South Africa. The parties consent to the jurisdiction of the High Court of South Africa, Gauteng Division, Pretoria.
For all legal notices: legal@volentegy.co.za